When do I have the right to cancel an order?
If you want to cancel an order, this can take place no later than 2 weeks after the order date, but the product may not yet have been shipped or already processed. When you make a purchase with us, we clearly state that the cost of a cancellation is 30% of the purchase amount. These costs are made up of transaction costs, marketing costs and labor costs.
How do I cancel an order?
You can cancel an order by sending an email to [email protected] with the following structure:
Subject | Order cancellation [Put your order number here]
Content | Mention among themselves: Order number, IBAN of the purchase, T.N.V, Order date, Amount We will refund your purchase amount within 30 business days - 30% if you meet the mentioned cancellation conditions. You will only receive an e-mail when your purchase has been received in good condition and the amount has been refunded to your account.